Terms & Conditions

Welcome to ZenKart India! These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using www.zenkartindia.com, you agree to be bound by these Terms. If you do not agree, please do not use our website.

ZenKart India is owned and operated by:

Zendec Infotech LLP
12/170, Chinakkal, Vengara,
Malappuram, Kerala, India – 676304

1. Use of the Website
You must be at least 18 years old or have parental consent to use our website.

You agree to provide accurate, current, and complete information during checkout or while registering.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

2. Account Responsibility
You are responsible for maintaining the confidentiality of your account and password.

ZenKart India will not be liable for any loss or damage arising from your failure to protect your account credentials.

3. Product Information
We strive to provide accurate descriptions, images, and pricing of all products.

In case of an error in product details or pricing, we reserve the right to correct it and cancel or modify the order if necessary.

Colors may vary slightly due to screen differences and photography.

4. Orders & Payments
All orders are subject to availability and acceptance.

We reserve the right to refuse or cancel any order at our discretion.

Payments must be made through approved payment methods (UPI, Credit/Debit Cards, Net Banking, COD, etc.).

In case of COD orders, refusal to accept delivery without valid reason may result in future service restrictions.

5. Shipping & Delivery
We offer free shipping across India.

Orders are typically delivered within 2–10 business days, depending on your location.

Please refer to our Shipping & Delivery Policy for full details.

6. Cancellation, Returns & Refunds
Orders can be canceled before dispatch.

Returns are accepted within 7 days of delivery, subject to conditions.

Refunds are processed within 5–7 business days of approval.

For full details, see our Cancellation & Refund Policy.

7. Intellectual Property
All content on this website, including logos, images, text, product listings, and designs, is the property of ZenKart India / Zendec Infotech LLP and protected under applicable IP laws.

Unauthorized use or reproduction is strictly prohibited.

8. Prohibited Activities
You agree not to:

Use the website for fraudulent or unlawful purposes

Transmit viruses or malicious code

Attempt to breach security features

Interfere with the functionality of the site or servers

9. Limitation of Liability
ZenKart India shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products or services.

Our total liability shall not exceed the amount paid by you for the specific order under dispute.

10. Third-Party Links
Our website may contain links to third-party websites. These are provided for your convenience. We do not endorse or control these websites and are not responsible for their content or practices.

11. Termination
We reserve the right to suspend or terminate your access to our services at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

12. Governing Law
These Terms & Conditions are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Malappuram, Kerala.

13. Changes to Terms
ZenKart India reserves the right to modify these Terms at any time. Continued use of the website after such changes constitutes your acceptance of the new Terms.

14. Contact Us
For any questions or concerns regarding these Terms, contact us:

📧 Email: support@polotone.store
📞 Phone: +91 9207245989
📍 Address:
Zendec Infotech LLP
12/170, Chinakkal, Vengara,
Malappuram, Kerala, India – 676304