Shipping & Delivery Policy

Shipping & Delivery Policy
Thank you for shopping with Polotone Store, a brand owned and operated by Zendec Infotech LLP. We are committed to delivering your orders reliably and efficiently, no matter where you are in India.

1. Service Coverage
We offer nationwide shipping to all locations across India. Our goal is to reach every customer, whether you’re in a metro city or a remote village.

2. Shipping Charges
We are pleased to offer 100% Free Shipping on all orders — no minimum purchase required, no hidden fees.

3. Order Processing Time
All orders are processed and dispatched within 1–2 business days of order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

4. Estimated Delivery Time
Region Estimated Delivery Time
Metro Cities 2 – 4 business days
Tier 2 & Tier 3 Cities 4 – 7 business days
Rural & Remote Areas 5 – 10 business days

Note: Delivery timelines are estimates and may vary due to courier constraints, weather, or local regulations.

5. Order Tracking
Once your order is shipped, we’ll send a tracking link via email and/or SMS.

You can also track the order anytime from the “My Orders” section on our website.

6. Delivery Partners
We work with reputed logistics providers, including:

Delhivery

Blue Dart

DTDC

Ekart

India Post

And other trusted partners

7. Delayed or Failed Deliveries
In rare cases of delivery delay, we will inform you proactively.

If delivery fails after multiple attempts, the package may be returned to our warehouse. You will be contacted to reschedule or arrange a resolution.

8. Damaged or Tampered Packages
If your package appears damaged or tampered with upon delivery:

Please refuse to accept the package.

Contact us immediately with photos at support@polotone.store or call +91 9207245989.

If already accepted, please retain all packaging and share images to help us resolve the issue quickly.

9. Contact Us
For questions or assistance, reach out to our customer support:

📧 Email: support@polotone.store
📞 Phone: +91 9207245989
📍 Address:
Zendec Infotech LLP
12/170, Chinakkal, Vengara,
Malappuram, Kerala, India – 676304
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

ZenKart India reserves the right to modify this Shipping & Delivery Policy at any time. Please check this page for the most current version.